At Purenzia , we guarantee the quality of our products. This policy defines the consumer rights and the procedures applicable in case of defects or non-conformity of the goods purchased through the website www.purenzia.com , owned by Forwardays, Lda , NIF PT518583945 .

1. Warranty Period

Under current legislation, all products sold by Purenzia benefit from a 3-year legal guarantee of conformity , starting from the date of delivery to the consumer.

2. What does the warranty cover?

The warranty applies to manufacturing or conformity defects that appear during the legal period.

Examples:

  • Product does not work as described

  • Product with technical or aesthetic defect of origin

  • Product that does not correspond to the advertised characteristics

3. Warranty Exclusions

The warranty does not cover :

  • Damage caused by misuse, negligence, dropping, shock or mishandling

  • Natural wear and tear or cosmetic damage with no functional impact

  • Alterations or repairs made by unauthorized third parties

  • Failure to comply with instructions for use

Important: In the case of LED masks, we recommend reading the instruction manual carefully and cleaning them correctly after each use.

4. How to activate the warranty

If you encounter a problem with your product, follow these steps:

  1. Contact us by email: info@purenzia.com
    Include:

    • Order number

    • Detailed description of the problem

    • Photographs/video if applicable

  2. After preliminary analysis, you may be asked to send the product for technical evaluation.

  3. Once the defect covered by the warranty has been confirmed, the customer may choose to:

    • Repair

    • Replacement

    • Price reduction

    • Contract termination (with refund)

The choice between these options depends on the nature of the defect and the technical feasibility of each solution, in accordance with article 13 of DL no. 84/2021.

5. Associated costs

  • If the defect is confirmed as being covered by the warranty, there are no costs for the consumer (including transport).

  • If there is no defect or it is not covered by the warranty, the product will be returned and a diagnostic/transportation fee may be applied (to be communicated in advance).

6. Products with digital components (e.g. LED mask)

Under the terms of the law, we guarantee that any digital features integrated into our products (e.g. timers, light controls, etc.) will function correctly during the warranty period.

7. Contact for assistance

📩 Email: info@purenzia.com
📞 Telephone: (+351) 937 727 781 (call to the national mobile network)